Shipping policy

Last updated: June 9, 2026

This Shipping Policy governs how items purchased on komedi, the high-end medical platform operated by onamu Inc., are delivered and how the service is provided.


1. No Physical Shipping

  • komedi does not package or ship any form of physical product (freight, goods, parcels, etc.) by post or courier.

  • Every item sold on our platform is a "digital reservation confirmation voucher" for securely reserving and accessing fast-track care at Korea's top-tier partner hospitals and medical institutions.


2. Method and Timing of Service Delivery

  • Method of delivery: Digital data is sent immediately to the email address you register at checkout.

  • Time of delivery: Once the reservation deposit of KRW 100,000 has been successfully paid on the platform, the system automatically sends the digital voucher and fast-track schedule details by email immediately (within a few minutes).

  • If you do not receive the reservation confirmation email within one hour of completing payment, please check your spam folder or contact our help desk (wslee@5tree.co.kr) immediately.


3. Shipping and Handling Cost (KRW 0)

  • Because this is a purely digital service with no physical logistics, packaging, or warehousing whatsoever, shipping is entirely free (KRW 0, Free) to all domestic and international locations.

  • No shipping charge or additional logistics fee is billed at the checkout stage, so you may pay with confidence.


4. Notes for Users

  • Because the reservation confirmation voucher is sent only to the email address entered at checkout, you must enter an accurate, reachable email address. Delivery errors caused by an incorrect entry can be resolved and re-sent through our help desk after identity verification.