Privacy policy

Last updated: June 9, 2026

 

komedi ("we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated medical-beauty reservation experience ("Services"), including fast-track connections to Korea's top-tier partner hospitals and a premium medical concierge.

The Services are powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, pay a reservation deposit, or otherwise transact with, or communicate with, us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

 

1. Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details: including your name, billing address, phone number, and email address. (* Because this Service does not ship physical products, we do not collect a freight/shipping address.)

  • Financial information: including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and reservation deposit (KRW 100,000) payment details.

  • Account information: including your username, password, security questions, preferences, and settings.

  • Transaction and reservation information: including the hospital reservation items you view, add to the reservation process, or cancel, the details of deposits paid, and your past transactions.

  • Communications with us: including the information you include when communicating with us, for example when sending a customer support inquiry or a request for medical-visa issuance and rapid specialist matching.

  • Device information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information: including information about your interaction with the Services, such as how and when you interact with or navigate the Services.


2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: including when you create a reservation account, visit or use the Services, pay a reservation deposit, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services: including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.

  • From our service providers: including when we engage them to enable certain technologies (e.g., a secure payment gateway) and they collect or process your personal information on our behalf.

  • From our partners or other third parties: including the minimum information shared by partner tertiary hospitals and medical institutions to process reservation confirmations.


3. How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Provide, tailor, and improve the Services: We use your personal information to provide the Services to you, including performing our contract with you, processing reservation deposit payments, rapid specialist matching and sending reservation confirmation notifications, processing cancellations and deposit refunds, and providing a customized medical concierge experience. This Service is a digital reservation voucher service that requires no physical shipping.

  • Marketing and advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing online advertisements for products or services on the Services or other websites based on items you previously viewed or indicated an intent to reserve.

  • Security and fraud prevention: We use your personal information to authenticate your account, provide a secure payment environment, detect, investigate, or take action regarding possible fraudulent, unlawful, unsafe, or malicious activity, and protect our Services. If you use the Services and register an account, you are responsible for keeping your account credentials secure.

  • Communicating with you: We use your personal information to provide you with customer support, respond to inquiries regarding medical reservations and visa issuance, and maintain our business relationship with you.

  • Legal reasons: We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.


4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • Shopify, vendors, and technology partners: We share information with third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage).

  • Partner medical institutions: We disclose minimal identifying information to the medical staff of the Korean tertiary hospital or specialist clinic you select, in order to coordinate a prompt fast-track appointment and communication.

  • Business and marketing partners: We work with partners to provide marketing services and deliver targeted advertising to you. Our partners use your information in accordance with their own privacy notices.

  • At your direction or with your consent: When you request us to, or consent to our, disclosure of certain information to third parties, such as through social-media widgets or login integrations.

  • Legal obligations and business transactions: In connection with a business transaction such as a merger or sale of assets, or as necessary to comply with legal process such as subpoenas and to enforce the applicable terms of service and policies.


5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than the one you reside in. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy.


6. Third-Party Websites and Links

The Services may provide links to websites or platforms operated by third parties (e.g., a partner hospital's own website). If you follow links to sites we are not affiliated with or do not control, you should review those sites' privacy policies separately, and we are not responsible for their protective measures.


7. Children's Data

The Services are not intended for minors, and we do not knowingly collect the personal information of minors in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details set out below to request its deletion.


8. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive information to us. How long we retain your personal information depends on various factors, such as whether we need the information to maintain your reservation account, provide smooth medical-service support, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.


9. Your Rights and Choices

Depending on where you live, you may have the right to access (right to know), right to delete, right to correct, and right to portability in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and we may decline your request as permitted by law. We will not discriminate against you for exercising these rights. To exercise a right, please contact us using the contact details provided below.


10. Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any available right, please contact us through the official channels below.

  • Company name: onamu Inc.

  • Service brand: komedi

  • Email address: wslee@5tree.co.kr

  • Main phone number: +82-2-6348-0505

  • Head office: 15 Nonhyeon-ro 154-gil, 1st Floor, Gangnam-gu, Seoul 06025, Republic of Korea